Privacy Policy

Piceldesigns is a design-led creative studio based in Nairobi, Kenya. The studio provides brand identity, website and digital presence, visual systems, and recurring creative support to founders, professional firms, and growing organisations.

For this policy, "Piceldesigns," "we," "us," and "our" refer to the studio responsible for deciding why and how personal information is processed.

We collect information you choose to provide when you send a project enquiry, email the studio, communicate through WhatsApp, or otherwise contact us. This may include:

• Your first and last name.
• Your email address and company name.
• Your website address.
• Information about your project, requirements, preferred timing, and business context.
• Files, messages, or other information you voluntarily share during an enquiry or project.

The website and its infrastructure may also receive limited technical information such as your IP address, browser type, device type, referring page, requested pages, timestamps, and security or error logs. We do not intentionally request or collect sensitive personal information through the website.

We use personal information to:

• Respond to enquiries and discuss potential projects.
• Prepare proposals, scopes, timelines, and project communications.
• Provide and manage contracted design services.
• Maintain the security, reliability, and performance of the website.
• Understand aggregate website usage and improve the visitor experience.
• Meet accounting, contractual, legal, and regulatory obligations.

We do not sell personal information. We do not use personal information for targeted advertising or permit advertising trackers on this website.

Depending on the context, we process personal information because you have consented, because it is necessary to respond to your request or perform a contract, because we must comply with a legal obligation, or because we have a legitimate business interest that does not override your rights.

You may withdraw consent at any time where consent is the basis for processing. This does not affect processing that was lawful before withdrawal.

We may use trusted service providers to operate the website and deliver communications. The approved launch stack includes:

• Vercel for website hosting and delivery.
• Sanity for website content infrastructure.
• Resend and the studio's email provider for enquiry delivery and communication.
• Cloudflare Turnstile for form security and abuse prevention.
• Plausible for aggregate website analytics.

These providers may process information in countries outside Kenya. Where personal information is transferred internationally, we use providers that offer appropriate safeguards and limit processing to the services they provide.

If you choose to contact us through WhatsApp, Meta Platforms and its affiliates process that communication under their own terms and privacy policies.

Piceldesigns intends to use Plausible Analytics to understand aggregate website traffic. Plausible is designed to operate without analytics cookies or persistent personal identifiers. It provides totals such as page views, referral sources, countries, devices, and browsers rather than individual visitor profiles.

Essential technologies may still be used where required for website security, form protection, or core functionality. We do not use Google Analytics, Google Tag Manager, Meta Pixel, heatmaps, session recording, or advertising cookies.

Inactive project enquiries are normally retained for up to 24 months so we can maintain reasonable conversation context and respond to follow-up enquiries.

If you become a client, project, contractual, accounting, and legal records may be retained for longer where necessary to provide services, maintain business records, resolve disputes, or comply with legal obligations. When information is no longer needed, we delete, anonymise, or securely isolate it.

We use reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. These measures include controlled access, reputable service providers, secure connections, and form abuse protection.

No internet transmission or storage system can be guaranteed to be completely secure. Please avoid sending sensitive or unnecessary personal information through the enquiry form, email, or WhatsApp.

Subject to applicable law, you may have the right to be informed about how your personal information is used, access the information we hold, correct inaccurate information, object to or restrict processing, withdraw consent, and request deletion.

We may need to confirm your identity before completing a request. Some requests may be limited where information must be retained for legal, contractual, accounting, security, or legitimate business reasons.

You may also raise a concern with the Office of the Data Protection Commissioner in Kenya or the relevant data protection authority where you live.

This website and Piceldesigns services are intended for businesses and adults. We do not knowingly collect personal information from children through this website.

If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

We may update this Privacy Policy when our services, technology, legal obligations, or data practices change. The latest revision date will always appear at the top of the page.

Material changes may also be highlighted on the website or communicated directly where appropriate.

To ask a privacy question or request access, correction, restriction, objection, or deletion, contact:

Please describe your request clearly. We will respond in accordance with applicable data protection law.